How we handle your family’s information.

Tutor Solutions (“we,” “us”) provides tutoring and academic coaching to families. We treat family and student information as sensitive, collect only what we need to provide our services, and never sell it. This policy explains what we collect, why, and the choices you have.

Information we collect

From parents and guardians

• Contact details: name, email address, phone number, and time zone.
• Enrollment details: tutoring formats, ZIP or postal code, and, for in-person sessions, the address or venue you provide.
• Emergency contacts and any safety or supervision notes you choose to share.
• Messages you send us through our forms, by email, or by phone.
• Portal account details. Passwords are stored only as salted, one-way hashes.

About students

• Name, grade level, subjects, weekly availability, preferred start date, and learning goals.
• Any learning preferences or accommodations a parent chooses to share. Please don’t send medical or diagnostic records.
• Session schedules, attendance, and tutor session notes.
• If a parent creates a student login, the student’s email address and password (stored as a hash).

From tutor applicants

• Contact details, subjects, grade levels, experience, formats, service areas, availability, and your résumé.

Payments

Payments are made on the secure checkout page of Deluxe, our payment processor. We never see or store full card numbers. We keep the amount, date, and payment reference for each week.

Website usage

We use Google Analytics on our public pages to understand how visitors use the site, such as which pages are viewed. Analytics are not used inside the family, tutor, or admin portal. See “Cookies” below.

How we use information

• To respond to inquiries and schedule consultations.
• To match students with tutors and arrange sessions.
• To prepare plans, agreements, and weekly payments, and to keep financial records.
• To run the family and tutor portals, including sign-in, password resets, and security.
• To review tutor applications.
• To improve our website and services.

Who we share it with

We do not sell or rent personal information, and we do not use it for advertising profiles. We share information only:

• With your assigned tutor, limited to what they need to teach your student, such as the student’s name, grade, subjects, goals, schedule, and session location.
• With service providers that help us operate: Netlify (website hosting, database, and form handling), Calendly (consultation scheduling), Google Analytics (website analytics), Deluxe (payments), DocuSign (agreements), and our email delivery provider (account emails such as password resets). They may use the information only to provide their services to us.
• When required by law, or to protect the safety of a student or others.

Children’s privacy

Information about students is provided by their parent or guardian. Student portal logins are created only by a parent, and students cannot see billing information. A parent can review, correct, or ask us to delete their student’s information at any time.

Cookies

• Essential cookies keep you signed in to the portal. The sign-in cookie is secure and cannot be read by page scripts. A second cookie holds no personal information and only tells our pages that you are signed in. Both end when you sign out or your session expires.
• Analytics cookies from Google Analytics measure use of our public pages. For visitors in the European Economic Area, the United Kingdom, and Switzerland, analytics cookies are used only after you accept them. Anyone can change their choice with “Cookie settings” in the site footer, where shown, or by clearing cookies in their browser.

How long we keep information

We keep information while your family or tutor account is active and afterward only as long as needed for legal, tax, accounting, and dispute-resolution purposes. We keep inquiries that don’t lead to enrollment only as long as they’re useful for following up.

Security

We use encrypted connections, hashed passwords, expiring sign-in sessions, and access controls so that families see only their own students and tutors see only what they need. No system is perfectly secure, so please use a strong, unique password and tell us right away if you suspect unauthorized access.

Your choices and rights

You can ask to access, correct, or delete your information, or to stop receiving non-essential messages. Depending on where you live, you may have additional rights, such as data portability or objecting to certain processing. Email us to make a request. We may need to verify your identity, and we may keep records we are legally required to retain.

International visitors

Tutor Solutions is based in the United States, and our service providers may process information in the United States and other countries. By using our services from outside the United States, you understand that your information will be handled as described in this policy.

Changes to this policy

If we make material changes, we’ll update the date above and, where appropriate, let families know.

Contact us

Tutor Solutions · Charlotte, North Carolina
Email: info@tutorsolutionsllc.com
Phone: 919-339-1646