The terms for tutoring with Tutor Solutions.

These Terms of Service apply to tutoring and academic coaching provided by Tutor Solutions (“we,” “us”) and to use of our website and family portal. Parents and guardians accept these terms when they submit an enrollment request.

Your signed enrollment agreement comes first. If anything in these terms conflicts with a family’s signed enrollment agreement, the signed agreement controls. Updates to these terms never change an agreement a family has already signed.

1. Services

We provide one-on-one tutoring, academic coaching, test preparation, and college readiness support. Online sessions are available to students worldwide. In-person sessions are available where a qualified tutor serves the family’s area. Before any payment, each family receives an itemized plan with the confirmed tutor, schedule, and weekly amount.

2. Accounts

Family accounts are created by a parent or legal guardian. Student logins are created by the parent and never include billing access. Keep your password private and tell us right away if you suspect someone else has used your account.

3. Rates

• Standard rate: private tutoring is $100 per 60-minute session.
• New-family promotional rate: $75 per 60-minute session for eligible new families who enroll by November 10, 2027. Eligible families keep the promotional rate for two years from their first tutoring session, as described in their enrollment terms. After that, the standard rate applies.
• Students may schedule 1–7 sessions per week, subject to tutor availability.
• Test preparation, the Academic Performance Program, and college admissions services are priced as shown on our Pricing page or in your agreement.

We don’t currently offer multi-session bundles, multi-session discounts, or installment plans. Any alternative payment schedule must be approved by us and documented in the family’s enrollment agreement.

4. Payment

Payments are generally due each Monday for the coming week’s tutoring. Each week’s amount and a secure payment link from Deluxe, our payment processor, appear in the family portal.

5. Cancellations and rescheduling

• Please give at least 24 hours’ notice to cancel or reschedule a session.
• Sessions cancelled with 24 or more hours’ notice can be rescheduled without charge.
• Cancellations with less than 24 hours’ notice are charged the full session rate.
• No-shows are charged the full session rate.
• We may make exceptions for documented illnesses or emergencies.
• To request a schedule change, contact Tutor Solutions directly.

Prepaid sessions cancelled on time may be rescheduled within 30 calendar days. If no suitable makeup time is available, you may request a refund of the unused amount or a written extension.

6. Refunds

• Refunds are available for eligible unused prepaid tutoring, subject to your signed enrollment agreement.
• Completed tutoring sessions are nonrefundable.
• Late cancellations and no-shows are nonrefundable unless we approve an exception.
• If Tutor Solutions or your assigned tutor cancels a session, you may choose a replacement session, an account credit, or a refund for that session.
• Refunds are calculated after any valid charges or deductions.
• Approved refunds are generally processed within 10 business days.

7. Tutor matching and replacement

We match students with tutors based on academic needs, subject qualifications, grade level, availability, and tutoring format. If you believe your tutor is not a good fit, contact us to request a review. We’ll review your concerns and determine whether another qualified tutor is available. Replacement depends on subject requirements, availability, and scheduling, so we cannot promise an immediate replacement or a specific tutor. If we cannot provide prepaid tutoring, applicable unused payments may be refunded under section 6.

8. Online sessions

Online sessions are live, one-on-one video sessions. Meeting details and instructions are provided before each scheduled session. Families are responsible for a working device and internet connection.

9. No guaranteed results

We provide thoughtful instruction, structure, and accountability, but we cannot guarantee specific grades, test scores, admissions decisions, or other outcomes.

10. Privacy

Our Privacy Policy explains how we collect, use, and protect family and student information.

11. Changes to these terms

We may update these terms. The date at the top shows the current version, and we record which version a family accepted with each enrollment request. Changes apply to new enrollment requests and never retroactively change a signed agreement.

12. Contact us

Tutor Solutions · Charlotte, North Carolina
Email: info@tutorsolutionsllc.com
Phone: 919-339-1646